1. GENERAL INFORMATION

These Cancellation and Return Terms set out the rules regarding the return, exchange, and exercise of the right of withdrawal for products purchased through our e-commerce site. These terms have been prepared in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation.

2. RIGHT OF WITHDRAWAL

2.1. What Is the Right of Withdrawal?

The right of withdrawal is the consumer’s right to reject the product they have purchased without giving any reason and without paying any penalty.

2.2. Withdrawal Period

You may exercise your right of withdrawal within 14 (fourteen) days from the date you receive the product.

2.3. Exercising the Right of Withdrawal

You can notify us using the following methods to exercise your right of withdrawal:

  • Member Account: “My Orders” > “Create Return Request”
  • E-mail: By specifying your order number
  • Phone: By calling customer service
  • Written Notice: Using the withdrawal notification form

2.4. Returning the Product

After submitting your withdrawal notification, you must return the product within 10 (ten) days.

Return Conditions:

  • The product must be unused and undamaged
  • It must be returned with its original packaging
  • The product labels must not have been removed
  • The invoice and accessories must be sent complete
  • Trying the product on is normal, but there should be no signs of use

Return Shipping:

  • Return shipping fee is the responsibility of the buyer
  • You can get a discounted shipping code from your member account
  • Send the product with a tracking number

2.5. Refund of Payment

Your payment will be refunded within 14 (fourteen) days after the product reaches us and is inspected.

Refund Method:

  • Refund to credit card (reflects in your account within 2-12 business days)
  • Bank transfer to your account
  • Gift card (optional)

Refund Amount:

  • Full refund of the product price
  • The initial shipping fee is not refunded
  • Return shipping fee is covered by the buyer

2.6. Products for Which the Right of Withdrawal Cannot Be Used

In accordance with the Distance Contracts Regulation, the right of withdrawal cannot be used for the following products:

  • Underwear products (if packaging has been opened)
  • Swimsuits, bikinis
  • Cosmetics and personal care products (if packaging has been opened)
  • Single-use products
  • Perishable products
  • Products prepared specifically for the customer
  • Software and digital content with opened seal, packaging, or tape
  • Audio and video recordings (if packaging has been opened)

Note: If products in these categories are delivered defective, a free return can be made.

3. DEFECTIVE/DAMAGED PRODUCT RETURNS

3.1. Definition of Defective Product

  • The product not working or not performing its function
  • Delivered damaged, broken, or scratched
  • Wrong product or wrong size/color sent
  • Arriving with missing parts

3.2. Reporting a Defective Product

When you notice a defect or damage:

  • Report it within 2 days of the delivery date
  • Take photos and send them to customer service
  • State your order number

3.3. Defective Product Return Process

  1. Report the situation with photos
  2. Customer service confirms (1 business day)
  3. A free return shipping code is sent
  4. Send the product free of charge
  5. New product or refund (based on your preference)

Return Conditions:

  • Return shipping cost is covered by our company
  • Full refund of the product price + initial shipping fee
  • Covered by 2-year legal warranty

4. PRODUCT EXCHANGE

4.1. Size/Color/Model Exchange

If you want to get a different size, color, or model:

Exchange Process:

  1. Use the right of withdrawal for the current product
  2. Return the product
  3. Place an order for the new product

Quick Exchange (If in Stock):

  • Contact customer service
  • Return the current product
  • The new product is shipped at the same time
  • If there is a price difference, additional payment is made or refunded

5. ORDER CANCELLATION

5.1. Cancellation by the Customer

Before Payment:

  • The order is automatically canceled

After Payment – Before Shipping:

  • Call customer service
  • The cancellation request is evaluated
  • The amount is refunded after approval

After Shipping:

  • Cancellation is not possible
  • Receive the product and use the right of withdrawal

5.2. Cancellation by the Seller

The order may be canceled in the following situations:

  • The product is out of stock
  • A pricing error is detected
  • Payment is not approved
  • The delivery address is incorrect

In Case of Cancellation:

  • You will be notified of the status
  • The amount you paid will be fully refunded within 14 days

6. SHIPMENT REFUSAL

6.1. Reasons for Shipment Refusal

Justified Refusal (No Fee Deducted):

  • Packaging is damaged, dented, torn
  • Product box is broken or has been opened
  • It is clear that the wrong product was sent

Unjustified Refusal (Shipping Fee Will Be Deducted):

  • I changed my mind
  • I no longer want it
  • I found the price too expensive

6.2. Shipment Refusal Procedure

  1. Photograph the damaged package
  2. Have the courier prepare a report
  3. Refuse the delivery
  4. Notify us on the same day

Outcome:

  • Justified refusal: New product or full refund
  • Unjustified refusal: Refund with shipping fee deducted

7. RETURNS UNDER WARRANTY

7.1. Legal Warranty

All products are covered by a 2 (two) year legal warranty.

Warranty Coverage:

  • Manufacturing defect
  • Material defect
  • Functional malfunctions

Not Covered by Warranty:

  • Improper use
  • Impact, dropping
  • Contact with water
  • Unauthorized repair

7.2. Warranty Process

  1. Contact customer service
  2. Send photos of the product and the defect
  3. Get a free return shipping code
  4. Send the product along with the warranty certificate
  5. Authorized service reviews it (5-10 business days)
  6. Repair, replacement, or refund

8. SPECIAL CASES

8.1. Return of Discounted/Promotional Products

  • The right of withdrawal can also be exercised for discounted products
  • The refund amount equals the discounted price you paid
  • If there is a gift product, it must also be returned

8.2. Products Purchased with a Coupon/Discount Code

  • In case of a return, the net amount paid is refunded
  • The coupon/code cannot be reused

8.3. Products Purchased in Installments

  • The refund amount is credited back to your credit card by the bank
  • It is refunded proportionally to the installments paid
  • Unpaid installments will be cancelled

8.4. Refund via Gift Voucher

A gift voucher may be chosen instead of a monetary refund in the withdrawal or return process:

  • Instantly credited to your account (1-2 business days)
  • Valid for 12 months
  • Can be used on all products
  • Partial use is possible

9. LEGAL RIGHTS

9.1. Consumer Rights

These Cancellation and Return Conditions do not restrict your legal rights. All your rights under Law No. 6502 on the Protection of Consumers are reserved.

9.2. Complaints and Disputes

For disputes that cannot be resolved:

  • Consumer Arbitration Committee: You may apply at your place of residence or where the transaction took place
  • Consumer Court: If the monetary limit is exceeded
  • ALO 175: Consumer Advisory Hotline

10. CONTACT

You can contact us for your questions:

Trade Name:

Address:

Phone:

Email: info@evcik.com

Website: www.evcik.com